Austin Douglas

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Hey, I'm Austin Douglas - IT Specialist and programmer with a passion for tech. Glad you're here!


Austin Douglas

IT Specialist & Programmer

I am an IT Specialist with a solid foundation in help desk support and user assistance, complemented by hands-on experience in system administration and programming. Known for my friendly and solution-focused approach, I manage everything from day-to-day support requests to complex technical issues across infrastructure and applications. I thrive in dynamic environments where I can blend troubleshooting, automation, and system management to keep technology running smoothly.

Beyond support, I manage system administration tasks across Windows and Linux environments, automate workflows, and maintain Microsoft 365 and Azure infrastructure. Whether I’m resolving user issues, deploying systems, or streamlining operations.

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What I do, and what I know

With several years of experience working in IT across manufacturing, government, and healthcare, I specialize in adapting and optimizing IT environments through effective systems administration, proactive monitoring, and workflow automation. My expertise spans Windows/Linux server management, Microsoft 365 and Azure administration, and streamlined network setups. Here are a few of the systems I actively work in.

Active Directory

Experienced in deploying and managing Microsoft Active Directory on Windows Server 2012–2022. Skilled in hybrid environments integrating with Microsoft 365 for seamless identity and access management.

Web Server Administration

Managed domain and DNS configurations (GoDaddy), SSL certificates, and IIS (6.0+) web server deployments for internal and external applications.

Microsoft 365 / Azure / Entra

Proficient in Microsoft 365 tenant management, including billing, security, and compliance. Experienced in SharePoint administration, file migrations, and Azure Active Directory (Entra ID) integrations.

Kaseya Datto RMM

Implemented and maintained Datto RMM to streamline IT operations, automate system updates, and enhance remote monitoring and management efficiency.

Fortinet

Comprehensive experience managing Fortinet solutions, including firewalls, endpoint protection (XDR), and security policies to ensure robust cybersecurity across networks.

.NET Development

Strong experience in C# development, including desktop applications, automation scripts, and RESTful API implemetations for business solutions.

Blazor Server

Developed web applications using Blazor Server, leveraging C# for full-stack development, ensuring responsive and interactive user experiences.

Unity Development

Passionate about game development in Unity, utilizing C# to create interactive 3D experiences while staying up to date with emerging technologies.

Foundations of Knowledge

2015

First Job at Alkon Corp

May, 2015

Began working at Alkon Corp in Fremont, Ohio as a 3rd shift receiver. Quickly advanced to a managerial role while becoming the go-to technology expert. Spent countless hours troubleshooting Zebra printers and scanners, developing hands-on problem-solving skills.

Started College

May, 2019

Enrolled at Terra State Community College, pursuing an associate degree in Computer Information Systems with a focus on IT infrastructure and networking.

NSA Codebreaker Challenge Top Performer

January, 2021

Earned recognition as a top performer in the NSA Codebreaker Challenge, a national cybersecurity competition designed to simulate real-world NSA missions. Demonstrated skills in reverse engineering, cryptography, programming, and vulnerability analysis.

IT Help Desk at Crown Battery

November 2021

Began my IT career as a Help Desk Specialist at Crown Battery Mfg. Gained hands-on experience in troubleshooting, end-user support, and foundational IT operations.

Associate Degree in Computer Information Systems

December, 2021

Graduated from Terra State Community College with an associate degree in Computer Information Systems, specializing in server and network support.

Joined SecureSight (MSP)

September, 2022

Seeking greater technical challenges, transitioned to SecureSight, a growing MSP. Quickly established myself as a key technical resource, playing a pivotal role in company growth while expanding my expertise in IT infrastructure and cybersecurity.

Earned Multiple IT Certifications

Feburary, 2023

While pursuing my bachelor's degree, I obtained the CompTIA ITF+, A+, and Network+ certifications, solidifying my knowledge in foundational IT, troubleshooting, and networking principles.

Bachelor’s in Computer Science

September, 2024

Graduated with a Bachelor’s degree in Computer Science while continuing coursework toward a second degree in Cybersecurity.

Published my first website!

March, 2025

Using my skills with IT, and programming development to make my first official website to show off my skill sets.

Present

References

References available upon request.