AUSTIN DOUGLAS

On-site at Giesecke+Devrient in Twinsburg, Ohio

Provided infrastructure engineering support for a high-security, multi-site U.S. environment with legacy systems and limited documentation during a consolidation and facility shutdown initiative, supporting approximately 300 virtual machines and coordinating stabilization, patching, and migration efforts across multiple teams.

• Supported ~300 virtual machines across multiple U.S. sites as part of a large-scale infrastructure consolidation project.
• Migrated a mission-critical door-control security system from virtualized infrastructure to dedicated hardware to meet licensing and compliance requirements, executing a high-pressure cutover with minimal downtime.
• Stabilized VMware vSphere environments by identifying and decommissioning 50+ unused or obsolete virtual machines.
• Restored enterprise backup reliability by resolving long-standing Commvault backup failures and rebuilding affected jobs.
• Assisted with vulnerability remediation efforts through structured patching and controlled server decommissioning.

Hybrid at SecureSight (MSP) in Sandusky & Parma, Ohio

Provided end-to-end IT support, balancing day-to-day user support with hands-on infrastructure management. Handled everything from help desk tickets and onboarding to troubleshooting servers, networks, and cloud services. Played a key role in maintaining a stable and secure environment through proactive maintenance, automation, and documentation.

• Supported Windows and Linux environments; led user onboarding, offboarding, and lifecycle management
• Administered Windows Server and Linux systems (Active Directory, file shares, backups, and virtualization)
• Managed Microsoft 365 and Azure environments (mail flow, licensing, hybrid AD, and security policies)
• Configured and maintained Fortinet firewalls (FortiGate, FortiAP, FortiSwitch), VLANs, and VPNs
• Automated maintenance and reporting with PowerShell to improve uptime and reduce manual workload

On-Site at Crown Battery Mfg. in Fremont, Ohio

Provided frontline support for roughly 300 users across multiple warehouses, handling account creation, IP phone setup, and end-user troubleshooting. Diagnosed and resolved a wide range of issues through research, documentation, and hands-on problem solving to maintain reliable daily operations.

• Reorganized and standardized the company’s 80-printer fleet, enabling smoother deployment through automated GPO mappings.
• Audited, documented, and updated the facility’s outdated Algo speaker system, restoring reliability and creating clear device tracking so issues could be identified and resolved quickly.

On-Site at Terra State Community College in Fremont, Ohio

Led the development of a custom cafeteria ordering system to replace an expensive, overly complex commercial product. Built a working prototype in C# (WPF + Entity Framework) that reduced licensing costs and streamlined how students used meal credits. Coordinated with multiple teams and drove the project independently as the sole developer, delivering a smoother and more cost-effective solution for the school.