AUSTIN DOUGLAS

SecureSight in Parma, Ohio

Provide end-to-end support, handling basic user requests, server management, company onboarding, and simple firewall network management. Played a crucial role in maintaining, optimizing and automating IT operations, contributing to a well-maintained environment that allowed for company growth. Experience gained includes

• Windows and Linux server management
• Microsoft 365/Azure management
• simple network setups (firewalls, switch management, and simple routing)

Crown Battery Mfg. in Fremont, Ohio

First line of defense with any IT problems. My job was to help any end users throughout the company with any IT needs. From creating new accounts, setting up IP phones, to diagnosing and fixing any issues by knowledge or research. Supported approximately 300 users across multiple warehouses nationwide.

Terra State Community College in Fremont, Ohio

Joined as the project manager to develop a software suite to replace an in-place overly complicated and expensive application for the schools cafeteria ordering and management. Developed in C# using Windows Presentation Framework for UI, and Entity Framework for database mapping. Project expanded over three months. Expanded my knowledge on working on software, adequate unit testing, and learning to work with multiple teams to see a steady launch.

Alkon Corp. in Fremont, Ohio

Began working at Alkon Corp in Fremont, Ohio as a 3rd shift receiver. Quickly advanced to a managerial role while becoming the go-to technology expert. Spent countless hours troubleshooting Zebra printers and scanners, developing hands-on problem-solving skills.

C#, Blazor, MYSQL, Web Development

I built my personal website as a showcase of my technical skills. Built with C# Blazor WebAssembly and hosted on my own Windows server using GoDaddy for DNS and hosting, this project highlights my ability to create robust, scalable solutions that let my work speak louder than words.

C#, Blazor, MYSQL, Windows service

A simple, automated tool designed to securely rotate passwords across multiple Active Directory domains. Tailored specifically for Managed Service Providers (MSPs), it removes the risk of compromised credentials by regularly and automatically updating passwords—and keeping unique in each environment.